Dr. P.Radha, Dr. Aithal P S., Dr. P.Bhanumathi, Dr. M.Surekha, Dr. M.Mirsath Begum., Dr. E. Shanmugha Priya, Dr. A. N. Krithika
The changing policies of the government, rapid technological development and digital upgradation, and low levels of financial literacy are all becoming increasingly problematic aspects that contribute to rising levels of workplace stress among those working in banks. A person's performance at work can be negatively impacted by occupational stress, and it also poses a risk to the individual's physical health. According to the International Labor Organization, "executive stress has been acknowledged to be one of the most important occupational risks of the 21st century." As a result, stress has evolved into a phenomena that is now experienced on a worldwide scale and is prevalent in all nations and occupational sectors. The financial and banking industry is not an exception to this rule. Some specialists have conducted research on stress-related variables in order to better understand the Indian banking industry's move from socialist rhetoric to the era of marketing mantras. This change has been analysed as a potentially stressful component. Employees of banks are subjected to a significant amount of stress, including role stress, psychological stress, and physical stress. As a result, they are under a significant amount of pressure. It is also being impacted by a number of personal elements as well as environmental variables. The performance of employees is affected by stress, which in turn has an indirect effect on the performance of the organisation. If employees' work efficiency is reduced and they are unable to ensure performance for their organisations, this not only has an effect on the work performance but also causes losses that put their very survival in jeopardy (Kazmi, 2008). The consequences of job stress have had the effect of influencing the attitude, feelings, and emotions of employees towards the company, all of which play an important part in deciding how well employees accomplish their jobs. As a result, the prevention of stress on the workplace falls under the purview of the organisation. Performance at work will suffer as a result of the rise in occupational stress. It is the responsibility of the company, either collectively or individually, to identify preventative measures for occupational stress that will lead to an improvement in the workers' work performance. Emotional intelligence refers to a person's capacity to manage their feelings and behaviours in a healthy way, which enables them to reduce the stress caused by their jobs and boost their productivity. It is a beneficial activity that leads to the improved health of workers, and it also generates tremendous organisation efficiency and performance when there is an improvement in the prevention of stress (Showkat Hussain Gani, 2013). Competencies in emotional intelligence have been demonstrated to be quite beneficial in reducing stress levels experienced by workers in the workplace. (Salovey)
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