Mrs. M. Manochithra, Dr. S. Ganesan
This research delves into the multifaceted factors that shape job satisfaction among frontline employees in Chennai's healthcare Business Process Outsourcing (BPO) sector. By exploring variables such as workload, training, recognition, and work-life balance, this study utilizes a mixed-methods approach, including statistical analyses like multiple regression and Pearson correlation. The findings emphasize the significant role of a supportive work environment in enhancing employee well-being, with recognition emerging as a crucial driver of job satisfaction. The study concludes with actionable recommendations for organizations to improve job satisfaction and employee welfare in Chennai's dynamic healthcare BPO industry.
Keywords:Job Satisfaction, Frontline Employees, Healthcare BPO, Workload, Training, Recognition, Work-Life Balance, Supportive Work Environment, Organizational Culture, Well-being, Chennai.